Episode 186

Elevating Patient Experience: Strategies for Growth and Patient Satisfaction

by Business of Aesthetics | May 22, 2024

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Dr. Heather Rogers, dermatologist, surgeon, and co-founder of Modern Dermatology, discusses the importance of elevating patient experience strategies for growth and patient satisfaction. She emphasizes the need for a white-glove, boutique experience in dermatology, where patients feel valued and cared for.

Dr. Rogers highlights the significance of providing comprehensive aftercare and support to patients, including clear instructions and safe skincare products.

Emphasizing the importance of being prepared to handle complications and taking responsibility for them, she encourages providers to prioritize their team and create a supportive environment where everyone has each other’s backs.

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Key Highlights

  • 00:04:35 – Explores creating a superior patient experience.
  • 00:08:00 – Discusses the importance of having a good front desk.
  • 00:12:20 – Highlights handling complications with responsibility.
  • 00:26:35 – Discuss supporting your team and prioritizing growth.

Links: Dr. Heather Rogers

Instagram: Instagram.com/drheatherrogers/

website: https://mdinseattle.com/


Host Ryan Davies Ryan Davies is a seasoned digital marketing advisor at ekwa.com, renowned for his sales and marketing psychology expertise. With a wealth of experience collaborating with companies and political campaigns, Ryan profoundly understands the intricacies of consumer behavior and how it influences purchasing decisions. As a certified Sandler Sales and Challenger Expert, he brings a unique perspective, employing innovative sales techniques that drive tangible results.

Recognized as a dynamic speaker and presenter, Ryan has graced numerous trade shows and events across North America, captivating audiences with his insightful talks on sales and marketing strategies.

His ability to communicate complex concepts relatable and engagingly has earned him a reputation as a sought-after industry expert. Attendees at his presentations gain practical insights and actionable takeaways that can be applied directly to their business endeavors.


Dr.Heather Rogers

Dr. Heather D. Rogers, a board-certified dermatologist, and Mohs micrographic surgeon holds a significant role in the field of dermatology. She co-owns Modern Dermatology and serves as CEO of Doctor Rogers RESTORE Skin Care while also contributing as clinical faculty at the University of Washington. Dr. Rogers pursued her education at Stanford University and the University of Washington School of Medicine before completing her dermatology residency at Columbia University Medical Center, where she held the position of chief resident.

Following this, she pursued advanced training through two procedural dermatology fellowships, specializing in Mohs micrographic surgery, surgical reconstruction, laser procedures, and aesthetics.

In 2015, Dr. Rogers co-founded Modern Dermatology in Seattle, aiming to deliver exceptional, physician-led dermatologic care alongside Dr. Collyer. Her practice focuses on skin cancer treatment and prevention, scar management, and addressing sun damage. Recognizing the need for safe and effective skincare solutions, Dr. Rogers launched Doctor Rogers RESTORE®, offering sustainable post-procedure and everyday skincare products.


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Category: Business of Aesthetics Podcast
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