Episode 15

Why Mindsets Matter: Leveraging The Right Mindset To Get A “YES”

by Business of Aesthetics | November 12, 2020

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In this week’s episode, Jeff and Naren discuss mindsets and why it’s so important to cultivate the right mindset in your team members. You’ll also learn how switching a patient’s mindset and then leveraging it can be crucial in your business.

Key Highlights

  • Why Mindsets Matter
  • Dr. Robert Cialdini: The idea of consistency
    • Leveraging others’ mindsets to get to a ‘yes’
    • Identifying our own mindsets
  • Consistency & commitment: The way we were brought up
    • Our beliefs
    • Following what we are taught
  • Why mindset matters for your team members
    • Phone calls
    • Hearing what you could do better
  • Why mindset matters for the patient experience
    • Get the patient in the right mindset
    • The price death trap
  • Improving best practices within the office and team members
    • Listening to phone calls
    • Morning crunch meetings and noting important events in patients’ lives
    • Advocating for products you believe in
    • Before and after pictures and seeing real time results


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Category: Business of Aesthetics Podcast
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