Episode 2

Patient Scheduling and Minimizing No Shows – Phone Consultation Part 2

by Business of Aesthetics | July 23, 2020

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In this week’s episode Jeff Richmond shares his insight on the topic, How to Optimize Patient Scheduling and Minimize No Shows and how following a high standard for answering calls at your practice could improve the performance of your practice and help you and your practice to schedule more appointments and have 0% no shows.

Key Points

  • Recap of Episode 1
  • What are the questions a patient could have before booking a consultation
  • Throughout the call 1-4 attempts to close
  • Trying a few times before a booking
  • Throughout the call build their confidence and guide them
  • How to deal with hesitating Patients and give them the assurance
  • Common questions patients have 
  • Sending additional information or follow up information 
  • When & how to re-engage with the patient after the initial call
  • Choice, Scarcity & Urgency
  • Different ways to share the available days & time with the Patient
  • Appointment reminders
  • Consult Fees – $125 credited
  • No Show Policy. Credit Card to hold the time $75
  • Consultation Fee – How & Why 
  • Importance of allocating administrative time as a Doctor or Surgeon
  • Time allocation vs Revenue generation
  • Unsuccessful close – send info, complimentary program, open house or online event. Continued Engagement- Telephone and Digital
  • No Show policy and No Show Fee
  • How to communicate the No show policy to your patients
  • How to Minimize no shows
  • The difference between highly successful practices vs other practices
  • Being an ambassador for your practice on the phone
  • Closure


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Category: Business of Aesthetics Podcast
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