About This Episode
Dr. Donn Chatham discusses the right approach for better patient selection and management. Part of the Business of Aesthetics podcast collection, Episode 71, “The Art of Managing Patients and Their Expectations,” adds useful context for aesthetic-practice professionals. It focuses on the choices that shape trust, satisfaction, and loyalty, helping practices create experiences patients are more likely to value and return to. Listeners can use the conversation to reflect on their current approach, discuss relevant questions with their team, and identify practical next steps.