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Business of Aesthetics
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Episode #18Patient Experience & Retention

Moving past the pandemic: How we handled our first COVID 19 case

December 10, 2020
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About This Episode

Dr. Lawrence Green shares how he is managing his business during the COVID-19 pandemic. Part of the Business of Aesthetics podcast collection, Episode 18, “Moving past the pandemic: How we handled our first COVID 19 case,” adds useful context for aesthetic-practice professionals. It focuses on the choices that shape trust, satisfaction, and loyalty, helping practices create experiences patients are more likely to value and return to. Listeners can use the conversation to reflect on their current approach, discuss relevant questions with their team, and identify practical next steps.

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