Episode 62

Creating an outstanding patient experience with practice efficiencies and operating norms

by Business of Aesthetics | December 9, 2021

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We discuss how to create a practice that provides an outstanding patient experience by establishing operating norms and developing the knowledge and skills of the employees.

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About Dr. Julia Carroll

Dr. Julia Carroll is a Board Certified Dermatologist and she is the co-founder of Compass Dermatology. Click here to learn more about Dr. Julia Carroll.

Key highlights

  • 04:13 Community Services Dr. Julia has been involved in
  • 07:32 The type of patient experience at Compass Dermatology
  • 16:56 How is office communication done effectively?
  • 19:31 New challenges and policies implemented after the expansion of Dr. Julia’s Practice
  • 26:45 Training provided to the staff
  • 30:56 Tips for anyone who is coming out of the residence or opening a Practice

Connect with Dr. Julia Carroll

Instagram www.instagram.com/drjuliacarroll/
Website www.compassdermatology.ca


Jeffrey Richmond

Host Jeffrey Richmond Jeffrey Richmond is an award-winning expert in the aesthetic industry, specializing in cutting-edge research, light-based and laser dermatological therapies, and radiofrequency technologies for dermatology and cosmetic surgery practices. Over the past 19 years, Jeff has brought the best-in-class technologies from West Coast Laser to physicians throughout the northwestern United States, generating over $50 million in sales.

Patient and physician safety is at the forefront of Jeff’s work, and he actively helps physicians work with patients to develop and achieve realistic expectations from their treatments.

Jeff is also a known educator in the industry, teaching courses on laser technologies, speaking at aesthetic training centers, and sharing his knowledge about the latest technologies with providers in the aesthetics field. In particular, he is interested in helping physicians make aesthetic medicine a success in their practices.

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Category: Business of Aesthetics Podcast
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