In this week’s episode, Jeff and Naren discuss mindsets and why it’s so important to cultivate the right mindset in your team members. You’ll also learn how switching a patient’s mindset and then leveraging it can be crucial in your business.
Key Highlights
- Why Mindsets Matter
- Dr. Robert Cialdini: The idea of consistency
- Leveraging others’ mindsets to get to a ‘yes’
- Identifying our own mindsets
- Consistency & commitment: The way we were brought up
- Our beliefs
- Following what we are taught
- Why mindset matters for your team members
- Phone calls
- Hearing what you could do better
- Why mindset matters for the patient experience
- Get the patient in the right mindset
- The price death trap
- Improving best practices within the office and team members
- Listening to phone calls
- Morning crunch meetings and noting important events in patients’ lives
- Advocating for products you believe in
- Before and after pictures and seeing real time results